Privacy Policy

LEGAL

Last updated: 23 July 2026

Fortis Residential Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you visit fortisresi.com or contact us directly.

We are incorporated and registered in England and Wales, registration number 14382769. Our registered address is 48 Warwick Street, London W1B 5AW.

1. Data We Collect

We may collect and process the following personal data:

Contact information — name, email address, telephone number, provided when you submit an enquiry via our contact form or reach us directly.
Communication data — the content of messages you send us by email, WhatsApp, Telegram or any other channel.
Usage data — information about how you use our website, including IP address, browser type, pages visited and time spent, collected via server logs.

2. How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide our property search, relocation and acquisition services.
Maintain records of our client relationships as required by law.
Comply with our legal and regulatory obligations, including anti-money laundering (AML) and Know Your Client (KYC) requirements.
Improve the performance and content of our website.

Our lawful basis for processing is typically legitimate interests (responding to enquiries, running our business) or legal obligation (AML/KYC compliance). Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights.

3. Data Sharing

We do not sell, rent or trade your personal data. We may share it with:

Professional advisers (solicitors, accountants) where necessary to deliver our services.
Regulatory bodies or law enforcement where required by law.
Technology service providers who host or operate our website, under appropriate data processing agreements.

4. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Client records are typically retained for six years following the end of a client relationship, in line with standard UK business practice.

5. Your Rights

Under UK GDPR, you have the right to:

Access — the personal data we hold about you.
Rectify — inaccurate or incomplete data.
Erase — your data in certain circumstances.
Restrict or object to — processing.
Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Cookies

Our website uses only essential cookies required for the site to function. We do not currently use analytics, advertising or tracking cookies. If this changes, we will update this policy and seek your consent where required.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data transmitted via our website is encrypted using TLS.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact

For any questions about this Privacy Policy or how we handle your data, please contact:

Fortis Residential Ltd
48 Warwick Street, London W1B 5AW
[email protected]
+44 20 4578 9315

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